ze999 Terms and Conditions
Please read these terms and conditions carefully before using the ze999 platform — all important information about accounts, bonuses, payments, and responsible gaming is described in detail here.
Last Updated: 2026Table of Contents
- 1. General Provisions
- 2. Account Registration
- 3. Eligibility and Age Requirement
- 4. Deposits and Withdrawals
- 5. Bonuses and Promotions
- 6. Gaming Rules
- 7. Prohibited Activities
- 8. Account Suspension and Closure
- 9. Privacy and Data Protection
- 10. Responsible Gaming
- 11. Limitation of Liability
- 12. Changes to Terms
General Provisions
1.1 Nature of the Agreement
By accessing the ze999 platform or creating an account, you acknowledge that you have read, understood, and fully accepted these terms and conditions. This document will be considered a legal agreement between you and ze999.
1.2 Scope of Application
These terms apply to the ze999 website, mobile version, and all associated services. This includes slot games, cricket betting, fishing games, live casino, and all ze999 promotional activities.
1.3 Language and Interpretation
These terms are written in Bengali and the Bengali text shall be considered final. In case of any ambiguity, ze999's interpretation will apply.
Account Registration
2.1 Registration Process
To open an account at ze999, you must provide accurate and complete personal information. Providing false or incomplete information may result in immediate account closure and forfeiture of all pending winnings.
2.2 Single Account Policy
Each individual may hold only one ze999 account. If multiple accounts belonging to the same person are identified, all accounts will be closed and funds may be forfeited.
2.3 Identity Verification (KYC)
ze999 may request documents for identity verification at any time. Failure to submit the required documents on time may result in withdrawal being placed on hold. The following documents are typically required:
- National ID (NID) or copy of passport
- Proof of current address
- Proof of payment method ownership (whether the bKash, Nagad, Rocket, or Upay number is registered in your name)
2.4 Account Security
It is your responsibility to keep your account login details completely confidential. ze999 will never ask for your password by phone or email. If you suspect unauthorized access, contact [email protected] immediately.
Eligibility and Age Requirement
3.1 Minimum Age
You must be 21 (twenty-one) years of age or older to use the ze999 platform. This service is only for those aged 21 and above. Participation by minors is strictly prohibited.
3.2 Geographic Eligibility
ze999's services are intended for players in Bangladesh. Access may be restricted from certain jurisdictions. You are responsible for confirming that participating in this type of online gaming is lawful in your area.
3.3 Restrictions on Employees
ze999 officers, employees, and their immediate family members may not participate in any betting or gaming activities on the platform.
Deposits and Withdrawals
4.1 Accepted Payment Methods
ze999 currently supports the most widely used mobile banking methods in Bangladesh. The accepted methods are:
- bKash — Bangladesh's most widely used mobile financial service
- Nagad — Mobile financial service of the Postal Department
- Rocket — Dutch-Bangla Bank's mobile banking service
- Upay — Digital payment platform
4.2 Minimum Transaction Limits
The minimum deposit amount for each payment method is ৳500 (five hundred taka). The minimum withdrawal amount is also ৳500 (five hundred taka).
4.3 Withdrawal Processing
Approved withdrawals at ze999 are generally processed within 1 hour. However, withdrawals may be delayed if identity verification has not been completed.
4.4 Source of Funds
ze999 wants to ensure that all funds used on the platform have a legitimate source. For anti-money laundering (AML) purposes, ze999 may request information about the source of transactions at any time.
Bonuses and Promotions
5.1 Welcome Bonus
New members at ze999 receive a 100% welcome bonus on their first deposit, up to a maximum of ৳8,000. For example: depositing ৳1,000 gives a bonus of ৳1,000, making the total balance ৳2,000; and depositing ৳18,000 or more gives the maximum bonus of ৳8,000, making the total balance ৳26,000.
5.2 Wagering Requirements
Accepting the welcome bonus requires meeting a 15x wagering requirement. This requirement applies to the bonus amount only (not on deposit + bonus). Example: ৳1,000 bonus × 15 = ৳15,000 must be wagered before winnings from the bonus become withdrawable.
5.3 Bonus Usage Rules
- A person may receive the welcome bonus only once.
- Bonus funds cannot be withdrawn directly — the wagering requirements must be met first.
- If bonus abuse is found, the bonus and related winnings may be forfeited.
- ze999 reserves the right to modify or cancel any promotion.
5.4 VIP Program
ze999's VIP program has three tiers — Bronze, Silver, and Gold. Weekly cashback increases with each tier: up to 0.3% for Bronze, up to 0.5% for Silver, and up to 0.8% weekly cashback for Gold. Tier changes are based on playing consistency and activity.
Gaming Rules
6.1 Fair Play Policy
ze999 follows SSL encryption and fair play principles. The outcome of all games is determined by a Random Number Generator (RNG), which is completely impartial and unbiased.
6.2 Technical Issues
If a game session is left incomplete due to a technical error, ze999 will determine the outcome according to server records. If there is no record on the server, that bet will be considered void and the stake will be returned.
6.3 Sports Betting Rules
Cricket betting (including BPL, IPL, T20 World Cup, and ICC tournaments) and other sports markets are governed by specific rules. If a match is cancelled, suspended, or abandoned, ze999's specific policy will apply.
6.4 Jackpots and Special Prizes
Jackpot prize amounts are subject to change at any given time and actual winnings are determined according to the game provider's rules. ze999 does not guarantee jackpot amounts.
Prohibited Activities
The following activities are strictly prohibited on the ze999 platform:
- Creating or operating multiple accounts for the same person.
- Placing artificial bets or "account sharing" for the purpose of meeting bonus conditions.
- Attempting to gain unfair advantage by exploiting technical errors or bugs.
- Using software, bots, or automation tools to operate games.
- Using the platform for money laundering or illegal financial activities.
- Fraudulent behavior toward other users or game manipulation.
- Harassing or threatening ze999 staff.
- Copying or distributing platform content without authorization.
Account Suspension and Closure
8.1 Suspension by ze999
ze999 may suspend or permanently close an account without prior notice for the following reasons:
- If there is suspicion or evidence of a breach of terms.
- If the identity verification process is not completed.
- If required to comply with anti-money laundering regulations.
- If evidence of fraudulent or dishonest activity is found.
8.2 Closure by the User
You may close your ze999 account at any time. To do so, send a written request to [email protected]. You will be given the opportunity to withdraw your available balance before the account is closed, however any bonus funds (where wagering requirements have not been met) are non-refundable.
8.3 Self-Exclusion
To support responsible gaming, ze999 offers a Self-Exclusion facility. For more details, visit our Responsible Gaming page.
Privacy and Data Protection
9.1 Data Collection
ze999 collects your personal information only for the purposes of providing services, identity verification, processing financial transactions, and meeting legal obligations. Your information is not sold to any third party for commercial purposes.
9.2 SSL Encryption
All data and financial transactions on the ze999 platform are protected by SSL (Secure Socket Layer) encryption technology. This ensures that your personal and financial information is not accessible to third parties.
9.3 Cookie Policy
The ze999 website uses cookies to ensure smooth operation. Continued use of the site will be considered as consent to the use of cookies.
For detailed information about data protection, please visit our Privacy Policy page.
Responsible Gaming
10.1 Awareness Obligation
ze999 believes that gaming is for entertainment and is not a solution to financial problems. All players are advised to play within their means.
10.2 Setting Limits
ze999 gives players the option to set their own deposit limits, betting limits, and session time limits. Contact support to use these features.
10.3 Self-Exclusion Feature
If any player feels that gaming is having a negative impact on their life, they can immediately apply for self-exclusion. For more details, visit the Responsible Gaming page.
Limitation of Liability
11.1 Service Availability
ze999 strives to ensure uninterrupted service, however the service may be temporarily unavailable due to maintenance, technical issues, or other reasons. ze999 is not responsible for any losses incurred as a result.
11.2 Third-Party Services
ze999's platform includes services from third-party game providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, NetEnt, Microgaming, Ezugi, etc.) and payment providers. ze999 bears limited liability for the actions or failures of these third parties.
11.3 Gaming Losses
ze999 is not directly responsible for financial losses incurred from gaming. Each player is solely accountable for their own decisions.
Changes to Terms
12.1 Right to Make Changes
ze999 reserves the right to modify, add to, or remove any part of these terms and conditions at any time. Reasonable advance notice will be given for significant changes.
12.2 Acceptance of Changes
Continued use of ze999 after updated terms are published will be considered acceptance of the new terms. If you do not accept the new terms, you may request to close your account.
12.3 Contact
If you have any questions or objections regarding these terms, please contact ze999's support team. Our support team is available 7 days a week, 24 hours a day via live chat and email ([email protected]) in both Bengali and English.
Play safely at ze999
Knowing the terms makes gaming more comfortable. Our 24/7 support team is always ready for any questions.
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